Privacy Policy
Last updated: January 2025
1. Who We Are
Finley Health operates the website finley.health and associated services. We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy, please contact us at privacy@finley.health.
2. Information We Collect
We collect information you provide directly to us, including:
- Email address when you join our waitlist
- Name and contact information when you create an account
- Health information you provide during intake questionnaires
- Payment information processed securely through third-party providers
- Communications you send us
We also collect information automatically when you visit our site, including IP address, browser type, pages visited, and referring URLs.
3. How We Use Your Information
- To provide and improve our telehealth services
- To communicate with you about your care and account
- To send you waitlist updates and service announcements
- To comply with legal and regulatory obligations
- To prevent fraud and ensure platform security
4. Health Information and HIPAA
Health information you provide is treated as Protected Health Information (PHI) under HIPAA where applicable. We maintain appropriate physical, technical, and administrative safeguards to protect your health information. Clinical services are provided by independent licensed providers who maintain their own privacy practices.
5. Data Sharing
We do not sell your personal data. We share information only with:
- Independent licensed healthcare providers necessary to deliver your care
- Service providers who assist our operations under strict confidentiality agreements
- Regulatory authorities where required by law
6. GDPR Rights (EEA and UK Residents)
If you are located in the European Economic Area or United Kingdom, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict our processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@finley.health.
7. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with applicable medical record retention laws.
8. Cookies
We use essential cookies to operate our website. We may use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes by email or prominent notice on our website. Continued use of our services after changes constitutes acceptance.
10. Contact
For privacy questions or to exercise your rights: privacy@finley.health